RETURNS AND EXCHANGE POLICY
You have the option to return online any product ordered within 14 days of its date of receipt, the shipping for the return is at the client expensive.
The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.), and in its original packaging with its security tag intact, accompanied by a copy of the receipt.
We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete soiled product or with its security tag debased will not be eligible for a refund.
AZZARO does not offer exchanges.
If you placed an order with your Customer Account, go to the “My Orders” section of the account
- Declare your return by logging in to your Customer Account and clicking on “Create a Return” in the “My Orders” section
- Select the product(s) to be returned and indicate the reason for return
- Confirm your request for a return. You will receive a confirmation email with your return number.
- Place the items you wish to return as well as a copy of your receipt inside the box in which you received your order.
- Proceed with the expedition with your usual carrier/post service
- You need to send the package at this address:
AZZARO E-BOUTIQUE service client
136 rue du Faubourg St Honoré
7. You will receive a confirmation email when your package is received
If you placed an order without creating an account, you must go to the “Login” section of the Site. By entering your order number, email address and postal code, you will be able to access the declaration of return page. The same rules apply as those shown above.
COST OF RETURNS
You have the option to return products ordered within 14 days from their date of delivery. The shipping for the return is at the client expensive.
Terms of refund
In case of return, the refund will take place within 72 hours of receipt of the product(s) at the warehouse. However, the maximum period for refund is 14 days after receipt
A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.
Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used for payment of the order.